1. Who We Are
 

Reform Haus is a premium Pilates and wellness studio based in the United Kingdom.

Business Name: Reform Haus
Email: hello@reform-haus.co.uk

Phone: ​+44 7476 997206
Studio Address:
Reform Haus 
The Gatehouse 
Daisyfield Business Centre
Appleby Street 
Blackburn 
BB1 3BL

For the purposes of UK data protection law, Reform Haus is the “data controller” responsible for your personal data.

2. Information We Collect
 

We may collect and process the following information:

Information You Provide Directly

• Name

• Email address

• Phone number

• Billing and payment details

• Emergency contact information

• Health or wellness information you choose to provide

• Booking and attendance information

• Account login details

• Communications sent to us

Information Collected Automatically

When you use our website, we may automatically collect:

• IP address

• Browser type and device information

• Pages visited and time spent on the site

• Cookies and usage data

• Referral sources

3. How We Use Your Information
 

We use your information to:
 

• Manage bookings, memberships, and purchases

• Provide Pilates classes, workshops, and events

• Process payments

• Communicate with you about bookings or enquiries

• Send marketing emails and promotions (where consent is provided)

• Improve our website, services, and customer experience

• Maintain safety within our studio

• Comply with legal obligations

4. Legal Basis for Processing
 

Under UK GDPR, we process your information based on:

• Your consent

• Performance of a contract

• Legitimate business interests

• Compliance with legal obligations

Where we process health-related information, we do so only where necessary and with appropriate safeguards.

5. Marketing Communications
 

If you opt in to receive marketing communications, we may send updates about:

• New classes

• Events and workshops

• Promotions

• Studio news

• Brand collaborations

You can unsubscribe at any time by clicking the unsubscribe link in emails or contacting us directly.

6. Payments
 

Payments made through our website are processed securely by third-party payment providers.

We do not store full payment card details on our servers.

Third-party providers may include:

• Stripe

• PayPal

• Booking platform integrations

• Membership management systems

Please review their individual privacy policies for more information.

7. Cookies
 

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember preferences

• Analyse traffic and performance

• Support advertising and social media features

You can manage or disable cookies through your browser settings.

For more detailed information, you may wish to include a separate Cookie Policy.

8. Sharing Your Information
 

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business, including:

• Payment providers

• Booking and scheduling platforms

• Website hosting providers

• Marketing platforms

• Professional advisers

• Legal or regulatory authorities where required

All third parties are required to keep your data secure and process it lawfully.

9. Data Retention
 

We retain your information only for as long as necessary to:

• Provide our services

• Fulfil legal or accounting obligations

• Resolve disputes

• Enforce agreements

When no longer required, your information will be securely deleted or anonymised.

10. Data Security
 

We use appropriate technical and organisational measures to protect your information from:

• Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration

However, no online system can ever be completely secure.

11. Your Rights
 

Under UK data protection law, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent

• Request data portability

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details above.

12. Third-Party Links
 

Our website may contain links to third-party websites or social media platforms.

We are not responsible for the privacy practices of external websites.

13. Children’s Privacy
 

Our services are not intended for children under 16 without parental or guardian consent.

We do not knowingly collect personal data from children without appropriate permission.

14. International Transfers
 

Some third-party providers may process data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection law.

15. Changes to This Privacy Policy
 

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised “Last updated” date.

16. Contact Us
 

If you have questions about this Privacy Policy or how your information is handled, please contact:

Business Name: Reform Haus
Email: hello@reform-haus.co.uk

Phone: ​+44 7476 997206
Studio Address:
Reform Haus 
The Gatehouse 
Daisyfield Business Centre
Appleby Street 
Blackburn 
BB1 3BL

You also have the right to contact the UK Information Commissioner’s Office (ICO):

https://ico.org.uk