Please arrive at least 5-10 minutes before your scheduled class time. To avoid disruption and ensure your safety, late arrivals beyond 5 minutes after the class start time will not be permitted entry and class credit will be lost. You are welcome to arrive earlier and wait in the reception area until your class is ready to begin. We kindly ask that clients do not enter the studio while another class is in progress.

If this is your first class, we recommend arriving minimum 10 minutes early. This allows time for us to introduce you to the equipment, explain studio setup, and ensure you feel comfortable before class begins. Once the previous class has finished, your instructor will invite you into the studio and help get you set up. For those new to reformer Pilates, we recommend attending at least 2 Foundation classes before progressing to other sessions.

No entry after 5 minutes past the class start time Late arrivals will not be permitted to join class due to health and safety reasons To ensure a safe and uninterrupted experience for all clients, no exceptions can be made Missed classes due to late arrival will result in a lost class credit

Grip socks are mandatory for all classes for hygiene and safety. Strictly no barefoot participation Grip socks are available to purchase in-studio

We operate a 12-hour cancellation policy. Cancellations made within 12 hours will result in the loss of your class credit No-shows will also result in a lost class credit Cancellations must be made via Momence (app or online account) Please do not cancel via messages or social media

We recommend bringing minimal valuables. While there is space for coats and shoes, Reform Haus is not responsible for lost or stolen items.

All classes must be booked in advance via our booking system on momence. Spaces are limited to maintain an intimate, client-focused experience. We operate a cashless system.

If a class is full, you can join the waitlist using our booking system. If a space becomes available, you will be notified You will have 15 minutes to accept or decline the space If no response is received, the space will be offered to the next person

Please inform your instructor of any injuries, medical conditions, or pregnancy before class. By attending, you confirm you are fit to participate and understand that you do so at your own risk.

Please contact us prior to booking if you are pregnant so we can advise on suitable classes.

Class packages are non-refundable All packages are valid for a limited time period

Clients must be 16+ to attend classes unless otherwise agreed.